Return/Refund Policy
RollerFeeder, LLC.’s refund policy is simple: If you are not satisfied with the RollerFeeder upon receiving the feeder, just return the product in New (unused) condition , in the original box, within 7 business days for a full purchase price refund of the feeder product cost (Excluding shipping costs either direction). After 7 business days in New/Unused condition there is a minimum 10% restocking charge on new product returned, email us for a Return Restocking Rate schedule at info@rollerfeeder.com. The RollerFeeder must be in New/Unused condition for a full refund and you must obtain an authorization number by e-mailing us. We will not accept or approve a full refund if the product has been used outdoors in any way, or used on a trial basis for any period of time (hung outdoors, filled with seed, or both). Our policy is consistent with major bird feeder sellers like Wild Birds Unlimited and most On-Line Sellers of bird feeders, however, no merchant will match our lifetime squirrel-proof guarantee. Our policy is limited to the construction and operation of the feeder upon receipt of the feeder, and the product being squirrel -proof where the guarantee is outlined above. The return policy excludes the timeframe it takes for birds to adjust to, and use a new feeder because it varies greatly with all feeders (or bird traffic). Depending on your Geographical Area, Feeder Placement, Landscaping Environment (trees/shrubs/gardens), Bird Seed Choice, Season, Migration Patterns, Competing Feeders, Natural Food Supply, and many other factors, birds usually start visiting a new feeder ranging in time from just a few days to several weeks, sometimes it can take longer. Due to many variables mentioned above that affect when birds start to use a new feeder, our warranty/guarantee and return policy does not cover individual results, satisfaction of bird traffic results, or bird types (this policy is also consistent with over 90% of bird feeder sellers and makers of bird feeders).
Lifetime Housing Parts Warranty
RollerFeeder will replace or repair, at our option, for lifetime ownership, any assembly housing metal piece that impedes the functional operation of the feeder. This warranty does not cover abuse or other non-squirrel related damage. Parts include metal main housing sides, and primary grid, or bottom pan sections. Shipping charges of any parts apply. Due to large animal problems like bear, large raccoons, deer, and others, wire perches are excluded from the main housing warranty.
Read more on our Perch Replacement Policy here
Limited Lifetime Squirrel Indestructible Warranty
All RollerFeeder models with stainless & steel seed hopper carry a lifetime replace or repair squirrel indestructible guarantee which includes all metal parts (excluding polycarbonit roof). Extra-duty models with the smaller grid design using a Lexan plastic hopper & new steel seed pan cover are also covered against gray squirrel chewing damage (hopper only). Shipping charges of any parts apply. Due to large animal problems like bear, large raccoons, deer, and others, the warranty is limited to metal housing parts and squirrels only and does not cover breakage from large animals..